Effective Date: 25/07/2024

At Divine Pooja, operated by Dixit Enterprises, we are dedicated to ensuring your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a full refund or exchange.
• Incorrect Products: If you receive a product that is not what you ordered, you are eligible for a full refund or exchange.
• Non-Receipt: If your order does not arrive within the expected delivery time, you are eligible for a full refund or reshipment.

2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• Time Frame: Refund requests must be made within 30 days of the purchase date.
• Product Condition: Products must be returned in their original packaging and condition, unless they are defective or damaged.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Customized Products: Items that have been customized or personalized.
• Perishable Goods: Items that are perishable or have a limited shelf life.
• Final Sale Items: Items marked as “final sale” at the time of purchase.

4. Refund Process

To request a refund, please follow these steps:

4.1 Contact Us

Contact our customer service team at [Insert Contact Information] with your order details and the reason for your refund request.

4.2 Return Authorization

Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

4.3 Return Shipping

Ship the product to the address provided, including the RMA number on the package. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4.4 Inspection and Approval

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund.

4.5 Refund Issuance

If your refund is approved, we will process it within 7-10 business days. The refund will be issued to your original method of payment. Depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

If you wish to exchange a product for a different item, please contact our customer service team. Exchanges are subject to product availability and the conditions outlined in our refund policy.

6. Contact Information

If you have any questions or need assistance with a refund or exchange, please contact us at:

Divine Pooja (Dixit Enterprises)
Email: Info@Divinepooja.Com
Phone: +91 8296654254

We are committed to providing excellent customer service and will do our best to resolve any issues to your satisfaction. Thank you for shopping with Divine Pooja.

By purchasing from our website or services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.